We are recruiting to fill the following vacant positions below:
1: Citibank Graduate Transaction SVS Representatives 4 Recruitment
2: Transaction Svs. Sr Supervisor
Application Closing Date
Not Specified.
Job Title: Transaction SVS Representative 4
Job ID: 16062229
Location: Nigeria
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Purpose
Trade customers require constant updates on their transactions. They also wish to be promptly advised of changing regulations and its impact on their business.
Trade transaction service representative is to ensure regular feedbacks is provided to trade customers, attend promptly to their inquiries and complaints and provide periodic reports of their outstanding trade transactions such as letters of credit, bills for collections and invisibles.
Key Responsibilities
Following are key responsibilities of Trade Transaction SVs. Representative:
Maintain regular proactive calls with managed clients for Nigeria Trade Operations.
Manage day-to-day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.
Maintain day-to-day supervision and measurement of processing performed by TCS in relation to the end-to-end processing of transactions for Trade clients.
Place a high emphasis on controls.
Maintain structured reporting of all inquiries and investigations handled for all managed clients on the Tracking Systems.
Qualifications Knowledge:
First University degree from a good-rated school preferred.
1-2 years Trade Finance experience within a banking environment would be preferable.
2-5 years experience in a customer service type role in Trade Ops is essential.
Skills:
Good Macro knowledge of trade flows would be desirable.
Fluent in English language (written and verbal).
Excellent communication skills (written and verbal) job atall organisational levels.
Excellent working knowledge of MS Office.
Proficient in the use of computer applications and packages.
Core Competencies:
Ability to prioritise and organise own workload.
Excellent decision making skills.
Excellent customer service skills – ability to empathise with customers.
Execution ability.
Ability to work well within team environment displaying willingness to help colleagues when required.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Job Title: Transaction Svs. Sr Supervisor
Job ID: 16062218
Location: Nigeria
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Purpose
Foreign exchange purchase and utilization is highly regulated in Nigeria by the Central Bank. There are mandatory regulatory reporting (daily, monthly, etc.) requirements. There are also periodic and ad hoc examinations and review by the CBN and other regulatory agencies.
Transaction SVs. Sr. Supervisor is responsible for Regulatory reporting, coordination of monthly and surprise proofs, monitoring and supervision of MCA, oversight of the outsource service providers (TCS) and tracking of transit accounts such as Nostros, Sundries and Deferred accounts.
His/her primary focus is to ensure accurate and timely rendition of various regulatory reports, prepare the unit for regulatory examinations and ensure effective oversight of the outsourced service provider (TCS).
Internal:
Highly frequent contact with the SCOO, Relationship Management, Legal, Financial Control, FICC, TTS Product, Treasury Operations, Ops Control Unit and Cash Management Ops. Moderate contact with various branches.
External:
Highly frequent contact with Central Bank of Nigeria, Nigerian Customs Service, Tata Consultancy Services (TCS) and customers.
Education
Associate’s Degree/College Diploma
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